Careers

Collection specialist

Mumbai, Maharashtra

Job Description

We have an urgent requirement of collection specialists/agent (nos. 2) for our US based customer.

Job Description/Duties

  • Making collection calls and/or correspondence in a fast paced goal oriented collections department

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

  • Being accountable for reducing delinquency for assigned accounts

  • Developing and executing collection processes on past due accounts

  • Preparing collection files with supporting documentation on accounts, status reports of payments for the sales team and the management.

  • Documenting data regarding disputes in payments for the management and the sales team

  • Performing other assigned tasks and duties necessary to support the Accounts Receivable Department

  • Enlisting the efforts of sales and senior management when necessary to accelerate the collection process

  • Communicating & following up effectively with sales department regarding customer accounts on a timely basis

  • Establishing and maintaining effective and cooperative working relationships with dealers and sales

Knowledge/Experience/Skills

  • Bachelor’s degree in B.Com

  • 4-6 years of experience in collection

  • NetSuite experience a plus

  • Prior experience working in an offshore KPO account a plus

  • Strength in building trusted relationship with customer and management

  • Willingness to take initiatives and take ownership of work

  • Proactively looking for solutions

  • Ability to plan, organize, and prioritize work

  • Strong English communication

Job Type: Full-time

System Administrator

Mumbai, Maharashtra

Job Description

Urgent opening for System Administrator

  • Maintenance and support of Windows and Linux server environment.

  • Maintain and monitor systems to ensure high availability to the business

  • Maintain IT procedures and documentation.

  • Provide support for all technologies managed by the team.

  • Monitor and respond to incidents and requests in the workflow management tool

  • Adhere to the change management policy

  • Work on an out of hours support to address business critical support issues

  • To contribute or otherwise assist as required by IT Management

Knowledge/Experience/Skills

  • Able to demonstrate ability to undertake the above responsibilities

  • Excellent written and communication skills

  • Willingness to assist others and learn new skills

  • Excellent customer service skills.

  • Able to work independently and as part of a team

  • Able to build good relationships at all levels , internally and externally

Job Type: Full-time

Job Description/Duties

Digital marketing executive

Mumbai, Maharashtra

Job Description

Urgent opening for Digital Marketing Executive 

Job Description/Duties

  • Develop Search Engine Marketing (SEM) programs for a fast-growing startup

  • Responsibility for planning and budgetary control of all digital marketing

  • Set and meet key performance indicators for digital campaigns

  • Execute targeted paid search, Email marketing, PPC campaigns with a heavy emphasis on Facebook

  • Track data and analytics to measure ROI and effectiveness of campaigns

  • Execute website analysis using a variety of analytics tools including Google Analytics.

  • Tracking conversion rates and making improvements to the website

  • A/B test client and internal landing pages for optimal effectiveness

  • Ensure all products and campaigns are optimized for search

  • Analyze audience sentiment across social media network

  • Review new technologies and keep the company at the forefront of developments in digital marketing

Knowledge/Experience/Skills

  • Basic knowledge of Facebook ad targeting 

  • Basic knowledge of website optimization,

  • a focus on landing page conversation and A/B testing

  • Basic knowledge of Google Analytics.

  • Prior experience in handling digital marketing is preferred

  • Excellent communication skills, both oral and written

  • Excellent interpersonal and presentation skill

  • Logical, analytical thinking skills

  • Knowledge of and ability to use various research tools

  • Organized and excellent interpersonal and writing skills

Job Type: Full-time